Running a small business can teach you a lot about people, and for one Reddit user, it’s been a crash course in frustration. A small business owner talked about how to get satisfied customers to leave positive reviews in a post on r/small business. subreddit.
“A client will take you tons of time, will be super happy with the result of your work, I really appreciate it… and the same bastard won’t bother taking a few seconds to leave you a review after you’ve begged them repeatedly,” reads the publication.
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This post received a lot of attention, with hundreds of upvotes and a heated comments section. Some people agreed with the frustration, but others thought the poster looked entitled. “You’re trading work for money, not reviews,” one commenter responded, adding that customers don’t owe anything beyond payment.
For many small businesses, online reviews are crucial to attract new clients. Platforms like Google and Yelp often make the first impression, so a strong review profile is a must. However, as several Redditors pointed out, getting those reviews can feel like pulling teeth.
The main conclusion of the discussion? People don’t prioritize reviews unless they are very happy or deeply disappointed. As one user put it, satisfied customers tend not to leave reviews. However, the unhappy ones will let the world know.
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There are many reasons why a satisfied customer might not leave a review, even when they had a great experience. For starters, life is busy. Many simply forget about the request once they have received the service or product. Others may feel overwhelmed by the high volume of daily review requests.
“I get bombarded for reviews,” one commenter shared. Flights, online shopping, even banks. It gets exhausting. The same person shared an interesting story about his service provider calling his wife eight times, trying to get her to change her review to five stars, and offering her $250 in free services.