General Motors Collaborates with Google Cloud for Conversational Chatbot
General Motors (GM) has partnered with Google Cloud to enhance its in-car concierge service, OnStar, with conversational artificial intelligence (AI) capabilities. The collaboration was announced during a keynote address by Alphabet CEO Sundar Pichai at the Google Cloud Next 23 event. This partnership aims to revolutionize the way customers interact with their vehicles and provide seamless user experiences.
Empowering OnStar with Google Cloud’s Dialogflow
OnStar, GM’s in-car concierge service, has been powered by intent recognition algorithms using Google Cloud’s conversational AI technology since its launch in 2022. The recent advances in this partnership leverage Google Cloud’s Dialogflow, a conversational chatbot, to handle non-emergency situations faced by drivers. This integration allows OnStar to provide drivers with answers to common queries, such as route assistance and navigation.
Driving Towards a $25 Billion Subscription Business
GM’s collaboration with Google Cloud to enhance OnStar’s capabilities aligns with the automaker’s broader vision of building a $25 billion subscription business by 2030. By leveraging generative AI and advanced technologies, GM aims to transform the experience of buying, owning, and interacting with vehicles, enabling the delivery of new features and services.
GM’s Integration with Google
Since 2019, GM has been building new Google-integrated vehicles, equipping them with Google Assistant, Maps, and Play, accessible directly from the vehicles’ infotainment systems. As part of its integration strategy, GM announced plans to phase out Apple CarPlay and Android Auto, opting for the seamless integration of Google’s services and technologies.
Enhanced Customer Experience and Support
Through the collaboration with Google Cloud and the integration of Dialogflow, GM has been able to enhance OnStar’s virtual assistant capabilities. OnStar now handles more than 1 million customer inquiries per month in the US and Canada. The chatbot can better understand customer requests the first time they are spoken and respond in a natural-sounding voice. Furthermore, it can assist with non-emergency situations prompted by the blue OnStar button in GM vehicles, quickly directing calls to human advisers when necessary.
Expanding OnStar’s Capabilities
Dialogflow not only helps address common inquiries but also provides information about GM vehicles and their features, utilizing technical data from the automaker’s vehicle data caches. Customers can ask the chatbot about GM’s upcoming 2024 lineup of electric vehicles or seek guidance on using new technology features in their vehicles.
Google Cloud Next 23 Event
The announcement of GM’s collaboration with Google Cloud was made during the Google Cloud Next 23 event. This event serves as a platform for showcasing the latest developments and innovations in cloud computing and AI technologies. It brings together industry leaders, experts, and enthusiasts to explore the potential of these technologies in various industries.
Conclusion
In conclusion, GM’s partnership with Google Cloud to enhance OnStar’s capabilities through conversational AI represents a step towards revolutionizing the automotive industry. By leveraging the power of generative AI and integrating advanced technologies, GM aims to provide customers with seamless, personalized, and intuitive experiences both inside and outside their vehicles. With Dialogflow’s assistance, OnStar can efficiently handle non-emergency situations and provide valuable support and information to drivers. This collaboration is in line with GM’s broader vision of building a $25 billion subscription business by 2030, as it continues to innovate and transform the automotive industry.
Summary
The collaboration between General Motors and Google Cloud brings conversational AI capabilities to GM’s in-car concierge service, OnStar. By integrating Google Cloud’s Dialogflow, OnStar can now handle non-emergency situations faced by drivers, providing answers to common queries. This collaboration aligns with GM’s vision to build a $25 billion subscription business by 2030 and revolutionize the customer experience in the automotive industry. With the help of Dialogflow, OnStar’s virtual assistant efficiently responds to customer inquiries, utilizing a modern, natural-sounding voice. The collaboration also enhances OnStar’s ability to understand non-emergency situations and quickly route calls to human advisers when necessary. Furthermore, Dialogflow can provide information about GM vehicles and product features, utilizing technical data from the automaker’s vehicle data caches. Overall, this collaboration enhances the capabilities of OnStar and demonstrates GM’s commitment to transforming the way customers interact with their vehicles.
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General Motors has found a new way to add to the AI generative buzz. The automaker is now using Google Cloud’s conversational chatbot, called Dialogflow, to handle some non-emergency situations. OnStar Features.
GM announced the collaboration along with a keynote address from Alphabet CEO Sundar Pichai at the Google Cloud Next 23 event on Tuesday.
OnStar, GM’s in-car concierge, has been powered by intent recognition algorithms using Google Cloud’s conversational artificial intelligence since its launch in 2022. Today’s advances allow it to provide drivers with answers to common queries, such as route assistance and navigation.
The move to enhance OnStar’s capabilities is in line with GM’s broader vision of building a $25 billion subscription business by 2030.
“Generative AI has the potential to revolutionize the experience of buying, owning and interacting in and out of the vehicle, enabling more opportunities to deliver new features and services,” said Mike Abbott, GM executive vice president of software and services. “Our software-based approach has accelerated the creation of compelling services for our customers while driving greater efficiencies throughout the GM business. Working with Google Cloud is another example of our efforts to transform the way customers interact with our products and services.”
Since 2019, GM has been building new Google-integrated vehicles, which means cars are built with Google Assistant, Maps and Play, all of which can be accessed directly from the vehicles’ infotainment systems. In April, the automaker said that phase out Apple CarPlay and Android Autothat allow drivers to mirror their smartphone screens to the vehicle’s dashboard display, in favor of integrated Google.
GM says that with the help of Dialogflow, its OnStar virtual assistant now answers more than 1 million customer inquiries a month in the US and Canada. The service is available on most 2015 and newer model year GM vehicles.
The chatbot has helped OnStar better understand a customer request the first time it is spoken and can respond in a “modern, natural-sounding voice,” according to GM.
In addition to routes and turn-by-turn directions, the OnStar chatbot can help with simple questions from the non-emergency blue OnStar button in GM vehicles. GM says the chatbot can also pick up phrases and words that can indicate an emergency situation and quickly direct the call to a human adviser.
Dialogflow can also answer customer questions about GM vehicles and product features based on technical information from the automaker’s vehicle data caches. Customers can ask the robot about GM’s new 2024 lineup of electric vehicles or how to use new technology features in their vehicles.
General Motors to use Google AI chatbot for its OnStar service
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