It’s been quite a year for airline drama. Most major carriers experience widespread delays, cancellations, staffing problems and more Disruption onboard As the industry tries to bounce back from the disruptions of the pandemic.
But some have rebounded better than others.
A new study by WalletHub Ranked among the top 11 US airlines (nine largest domestic and two regional carriers) across a set of metrics such as cancellation and delay rates, comfort, affordability, in-flight amenities and more.
Related: A man emotionally reconnects with baggage after the Southwest tragedy
Worst of the bunch? Southwest Airlines, which received an overall score of 23.39 out of 100.
The ranking isn’t all that surprising given the series of recent tragedies the Southwest has faced, including Holiday travel disaster Where 70% of airline flights were canceled before Christmas. The display was so bad that it was investigated by the US Department of Transportation.
“We were fully staffed and prepared for the near holiday weekend when severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the US,” Southwest representatives said in a statement. Company statement At that time. “These operational conditions forced daily changes in our flight schedule at volume and intensity that our teams are using to recover the airline still operating at capacity.”
Related: Delta Flight Attendant Helps Nervous Passenger Go Viral
The airline reported it Q1 2023 Results on Thursday; $159 million quarterly loss – Mass cancellations in December cost the company about $325 million in revenue.
At the other end of the spectrum was Delta Airlines, which was ranked the No. 1 airline for 2023 with a score of 66.79 out of 100. Delta also won the title of Most Trusted Airline and tied for Best Airline for Pets, which it shared. with SkyWest Airlines and Alaska Airlines.
Delta flight attendant went viral A video surfaced earlier this year of Ashanti holding his hand and comforting a nervous passenger.
“Working on Delta Connection flights, we were touched by the kindness shown by these flight attendants and we are proud that our people display this humanity every day,” the company said. entrepreneur After the event.
The top five airlines in WalletHub’s study were rounded out by Spirit Airlines in second place (66.23), followed by SkyWest Airlines (63.71), United Airlines (62.83) and Alaska Airlines (59.03).
Southwest Airlines was down just 36% year-over-year as of Thursday afternoon.
See the full list, here.
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