Fast-food employees have certainly endured their fair share of bad behavior from customers, and most are told to live by… Read More »A viral video shows Taco Bell employees standing in front of an angry customer
Most food delivery apps require drivers to take a photo of the delivery after making it as proof that the… Read More »Doordash delivery driver steals pizza from customer: video
Opinions expressed by entrepreneurial contributors are their own. It’s no secret that customer experience is fundamental to converting more shoppers… Read More »Leverage buyer personas to increase your customer lifetime value
I celebrated a friend’s birthday with a large group a few days ago and realized how hard it is to… Read More »TechCrunch+ Roundup: Customer Personas, Content That Resonates, Efficiency Metrics VCs Love
Most of the conversations around people happen with marketing or product teams. These groups use personas to define typical customers… Read More »How we use data-driven personas to radically improve the customer experience
Opinions expressed by entrepreneurial contributors are their own. Social media has changed the game for businesses around the world. In… Read More »Importance of customer engagement on social media
Opinions expressed by entrepreneurial contributors are their own. A great one Customer experience (CX) starts with an engaged, empowered and… Read More »What leaders must do to create the best customer experience
adaa Toronto-based customer service automation startup, has been around long enough to predate the use of large language models in… Read More »Ada launches a new customer service suite powered by automated generative AI