Ultatel, a leader in unified communications solutions, has launched an innovative AI suite designed to improve business communications and optimize operations.
This new suite integrates advanced AI capabilities into Ultatel’s existing cloud phone and contact center systems, offering businesses innovative tools to improve customer satisfaction and increase return on investment (ROI).
Ultatel AI Key Features
The AI suite includes a variety of powerful features, such as:
- Sentiment analysis– Helps businesses identify customer emotions during interactions.
- Identification and categorization of themes: Automatically classifies customer queries and identifies trends.
- Automated quality scoring: Provides real-time evaluations of agent performance.
- Guide for real-time agents: Provides support agents with useful information during live interactions.
- Automated call summaries: Streamlines post-call processes by summarizing interactions.
- Smart call routing: Ensures calls are routed to the most appropriate agent.
These features integrate seamlessly with Ultatel’s cloud phone system and cloud contact center, and are also compatible with popular customer relationship management (CRM) platforms, including Salesforce, HubSpot, and Zoho.
Mobile accessibility and impact on business operations
The new AI capabilities are available through the Ultatel mobile app. Ultatel Centerallowing users to access these tools on smartphones and tablets. This ensures that businesses can stay connected and make informed decisions, no matter where they are.
The future of AI in unified communications
The adoption of AI in Unified Communications as a Service (UCaaS) represents a major milestone in the industry. Ultatel expects these AI tools to evolve further, offering more use cases for modern businesses to improve their operations and reduce overall costs.
To learn more about how Ultatel’s AI-powered cloud phone system can transform business communication, visit www.ultatel.com.