As companies explore generative AI more deeply, one of the more confusing problems is the hallucination problem, where if the model doesn’t know the answer, it just makes one up, whether or not it makes sense. TO work in businessFinding a way to mitigate this problem is paramount.
Today, Writer, the generative AI writing platform, announced in public beta the Knowledge Graph, a tool that enables businesses to collect all current source content in an organization into a graph database. The company’s CEO, May Habib, says that by making use of the client’s own content, the Knowledge Graph can act as a kind of content validator, comparing it against generated content.
“The great thing about an LLM is that if it has real information about what you’re trying to do, it will use that information,” he said. “Knowledge Graph provides the ability to easily pull the information that matters (databases, knowledge bases, drive shares, chats) into embeds so that the LLM can use it in service of the very specific use cases they are building around. our clients”.
It will automatically highlight the content that needs to be checked, while suggesting a replacement statement based on the most relevant content in the Knowledge Graph where appropriate. And Writer will display her work, showing the source of the content where the replacement material came from, giving the human employee the ability to accept or reject the suggestion.
The company defines Knowledge Graph as “a structured representation of information stored in a graph format, which enables rapid retrieval of specific pieces of information.” You can connect directly to company content sources, or customers can manually move content by dragging and dropping it into the Knowledge Graph interface.
It’s a separate repository, so it’s not actually part of the content systems that contribute to the graph. Additionally, companies can host the Knowledge Graph themselves if they wish, or they can let Writer manage it for them.
It is by no means foolproof because nothing is, but it is a step in trying to help companies reduce the impact of a known issue. Customers can choose how often they update the Knowledge Graph, typically weekly, but could be more or less frequent if the customer wants to set it that way, Habib said. The longer it takes between updates, the more content is not included in the accuracy check.
The company also announced the availability of the ability to bring your own LLM to the Writer platform if you wish. This would replace the Writer LLM. Some large organizations may want to maintain complete control over content within their organization and not use an external model. Knowledge Graph can also connect to these externally created LLMs.
Both the ability to use an external LLM and the Knowledge Graph are available in open beta starting today. The two products had been in closed beta prior to this. Writer was founded in 2020 and has raised $26 million to date. by Crunchbase.
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