With over 15 million customers, Bitrix24 is one of the most popular customer relationship management (CRM) solutions on the market today. Whether you need a basic lead management platform, task tracking, collaboration channels, a contact center, or a website builder, Bitrix24 has it all.
Bitrix24 offers small businesses a highly configurable solution that they can use to create, assign and manage tasks. With a free forever plan that allows unlimited users and paid plans starting at just $49 per month, it’s an ideal tool for small teams who want to start streamlining the sales process.
All rates and fees are current as of May 18, 2024 and are subject to change.
Bitrix24
| Base price: | From $49 per month |
| Free trial duration: | 15 days |
| Free plan available: | Yeah |
Bitrix24 Service Plan Overview
Bitrix24 offers a variety of different plans for users, each of which offers a 15-day free trial. The provider’s basic plan is the Basic Plan, which supports five users with collaboration channels (chats and one-to-one channels), video conferencing for up to 48 people, task management capabilities, and a contact center with integrated telephony. and live chat.
| Plans | Free trial or plan available? | Characteristics | Prices |
|---|---|---|---|
| Essential | Yeah; 15-day free trial and forever free plan | 24GB Includes 5 users 1 account managers Collaboration, tasks and projects, CRM, Bitrix24 sign, drive, contact center, website builder and online store |
$49 per organization, per month |
| Standard | Yeah; 15-day free trial and forever free plan | 100GB Includes 50 users 5 account managers Everything in Basic plus plan; Segment-based email marketing, online documents and administration |
$99 per organization, per month |
| Professional | Yeah; 15-day free trial and forever free plan | 1,024GB Includes 100 users 10 account managers Everything in Standard plus sales intelligence, workflow automation and human resources (HR) |
$199 per organization, per month |
| Company | Yeah; 15-day free trial and forever free plan | 3TB Includes 250 users 25 account managers Everything in Professional plus unlimited branch accounts, high-performance enterprise cluster, and encryption at rest. |
$399 per organization, per month |
| Essential | |
|---|---|
| Yeah; 15-day free trial and forever free plan | |
| 24GB Includes 5 users 1 account managers Collaboration, tasks and projects, CRM, Bitrix24 sign, drive, contact center, website builder and online store |
|
| $49 per organization, per month | |
| Standard | |
| Yeah; 15-day free trial and forever free plan | |
| 100GB Includes 50 users. 5 account managers Everything in Basic plus plan; Segment-based email marketing, online documents and administration |
|
| $99 per organization, per month | |
| Professional | |
| Yeah; 15-day free trial and forever free plan | |
| 1,024GB Includes 100 users 10 account managers Everything in Standard plus sales intelligence, workflow automation and human resources (HR) |
|
| $199 per organization, per month | |
| Company | |
| Yeah; 15-day free trial and forever free plan | |
| 3TB Includes 250 users 25 account managers Everything in Professional plus unlimited branch accounts, high-performance enterprise cluster, and encryption at rest. |
|
| $399 per organization, per month |
Best Bitrix24 CRM plan for small businesses: Basic
The best plan for small businesses is the Basic plan because it offers all the core features of a CRM and more at low cost. It is a basic plan with collaboration channels, task management, sales flow planning, a contact center and a website builder all in one.
If you need to support more than five users, we recommend upgrading to the Standard plan. This will give you support for up to 50 users and offer additional capabilities such as segment-based email marketing.
Advantages
- Collaboration chat channels
- Project management
- Contact Center
- Website Builder
Cons
- Lack of workflow automation.
- Limited to 5 users
- Limited support
- No real-time document editing
Other services offered by Bitrix24
Bitrix24 is much more than just a basic CRM, as the provider offers a variety of other services including:
- Document management: Upload and edit documents in real time with up to 20 employees at a time.
- Task automation: Assign tasks, automatically create recurring tasks, track the time needed to complete tasks, and switch between a list or a Kanban board.
- Collaboration channels: Create individual chats, public and private group chats and store 5GB to 3TB of data.
- Video conference: Set up video conferences for up to 48 people, blur your background, and share your screen.
- Website Builder: Create a website for mobile/tablet/PC users, choose from site templates from Bitrix24.Market, with unlimited web pages and 5GB to 3TB of website storage.
The Bitrix24 platform and customer service
The Bitrix 24 website and user interface are generally easy to navigate. The administrator account panel can seem quite unwieldy at times, but it offers all the basic navigation you need in one place.
Unfortunately, Bitrix24 customer support is quite limited. While the organization maintains a help desk, technical support specialists are only available to users on a paid plan via live chat during business hours (Bitrix24 has an office in Virginia in the United States during business hours). Eastern and in Limassol Cyprus in Eastern European time). .
Is Bitrix24 safe?
When it comes to security, Bitrix24 offers customers a wide range of protections. For example, all data transfers occur over a Secure Sockets Layer (SSL) encrypted connection with a 256-bit key. The organization stores data for each client organization separately, both at the database and cloud storage levels to reduce the possibility of unauthorized access.
It’s worth noting that Bitrix24 stores customer data in Virginia and Frankfurt, Germany, with Amazon Web Services (AWS). This service maintains a number of security certifications, including Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), International Organization for Standardization (ISO) 27001, SOC/1/2 /3, Directive 95/46/EC and the Payment Card Industry Data Security Standard (PCI DSS) Level 1.
Users also have the option to enable two-factor authentication (2FA) on their accounts through the Bitrix OTP and Google Authenticator apps, which they can use to generate one-time password codes. This makes it difficult for unauthorized people to log in with a stolen password.
Bitrix24 user reviews
Customer reviews of Bitrix24 are generally very positive: the solution scored 4.1 out of 5 on G2, 4.2 on Capterra, and 4.2 on Gartner. Positive reviews highlight how Bitrix24 offers an all-in-one communication platform and task management tool.
One of the most common customer complaints was the general lack of support provided by the provider. In particular, support was restricted to users of certain packages and chat support was extremely limited in the assistance it offered to end users.
Compare alternatives to Bitrix24
Is Bitrix24 right for you?
Bitrix24 is ideal if you are part of a smaller organization that wants a CRM solution with integrated task management and communication channels. It has everything a small team needs to start optimizing the sales process.
However, it is not necessarily suitable for all teams. If you are part of a team that requires more proactive customer support, you may want to look for another solution. Likewise, the wide range of features offered by Bitrix24 can be overwhelming for those who are not prepared to spend time setting up the platform.
Frequent questions
Is Bitrix24 a CRM?
Yes, Bitrix24 is a CRM that comes with many built-in capabilities. These include collaboration channels, task management, project management, document management, video conferencing, website creation, and HR automation.
Does Bitrix24 have a free plan?
Yes, Bitrix24 offers a forever free plan for an unlimited number of users. The plan comes with 5GB of online storage and supports collaborative chats, high-definition (HD) video calling, basic task management, a contact center, and a website builder.
How can I contact Bitrix24 support?
Paid users can contact Bitrix24 through the dashboard by clicking on the “My Plan” widget, navigating to the support block and clicking on the “Ask Question” button. This will open a live chat with the customer support team.