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The promise of generative tools of AI is tempting: a resource to release time for a higher work, rationalize repetitive tasks and teach new skills. But the survey data shows that workers are not yet adopting the potential, and that employers are not doing enough to help them.
Who uses chatgpt?
Emerging data on the use of generative chatbots suggest factors such as education, age and industry in which someone works can alter their attitude towards AI. Knowledge workers are likely to be more affected by the new technology, according to a Recent report From the Public Policy Research Institute, a group of experts.
TO PEW Research Center The survey last month showed that younger adults in the United States were more frequent users of generative chatbots for work. Among those aged 18 to 29, 12 percent used technology every day or several times a week, compared to 6 percent of 50 to 64 years.
The same research also revealed differences depending on the level of education. Thirteen percent of the postgraduates and 12 percent of those who have a degree said they used AI Chatbots every day or sometimes a week, compared to 5 percent of those with secondary or less grades. Workers over 65 and those with high school grades were also less likely to have heard of the use of Chatbot in the workplace.
In France, An Ipsos survey Published in December 2023, he showed that people under 35 (72 percent), executives (83 percent) and those with a title (67 percent) knew what Chatgpt was and also reported that he had already used it.
Workers who are more familiar with AI tend to be more optimistic about it. Pew Research published in July 2023 suggested that US workers whose works were more likely to be replaced or helped by AI, such as technological workers, were more likely to recognize their advantages. The less exposed people said they did not know if AI would help them or damage them at work.
“The regular users of AI’s generation recognize that they can improve their work experience, and their expectations increase the more they get involved with it,” said Emma Kendrew, leadership in technology in the United Kingdom and Ireland for the consultant Accenture. Your research It shows that daily users had more than double probabilities to expect creativity and work compliance, compared to irregular users.
Are workers being trained?
The lack of trust can worsen due to lack of training. Despite the evidence that employers are investing in improving staff skills, employees still feel that they are not receiving the support they need to be familiar at work.
The last global workforce of the adecco recruiter of the Future The report highlighted this gap. While 48 percent of the 3,000 workers mostly of white collar surveyed reported that they used AI every day, compared to 31 percent of the previous year, only a quarter had completed the training.
JC Townend, president of Adecco recruiter, the United Kingdom and Ireland, said that, historically, technology often advanced faster that companies could formally train people in it. “We have seen much of what people learn. . . They come from self -control and experimentation. “
In Slack’s Fall 2024 Autumn Work Force Index Almost a third of the workers reported that they had no training in AI.
Although the generative AI is expected to represent 15 percent of the technology spending this year, less than half of the organizations surveyed by Accenture had a greater training in foundations of AI or technical skills. “The benefits of generation AI cannot come only from technology, but how organizations empower people calmly and reinvent processes with it,” Kendrew said.
Productivity gains
Workers who are implementing generative benefit from better productivity. Throughout the world, Adecco found that almost 30 percent of workers saving time with AI were reviewing the precision of their work and doing a more creative job. More than a quarter felt that they could achieve a better balance between work and life and participate in a more strategic thought.
Louis-David Benyayer, associate professor at the French Business School ESCP, warned that, in some cases, the adoption of generative had led to a decrease in satisfaction with work because creativity was reduced. Where they saved time, I could take employers to find more work to fill it.
But AI should not be used only to do the existing work more productively, said Carl-Benedikt Frey, a professor of AI and work at the Internet Institute of the University of Oxford. “You can only get so much juice out of each lemon. “The big question is whether you can do completely new tasks.” Companies trying to answer such questions are more likely to be innovatives and.. Use human work. “
A global image
There are differences in how populations about AI feel. According to data from the AI 2024 Ipsos monitor, which surveyed adults from 32 countries, more people in emerging markets believed that the increase in the use of AI would have a better impact on their work in the next three to five years.
This is driven by enthusiasm among age groups: in Indonesia, for example, a little more people aged 50 to 74 who children under 35 thought that AI would improve their work.
Japan and South Korea, meanwhile, have very low actions of people in the three age cohorts who believes that AI will improve their work.
Research of the National Economic Research Office In the United States, it suggests that the generative adoption rate seems faster than previous digital technologies. But the impact that AI on work will have is still unknown, and many workers have not yet experienced the effects of technology.
The ESCP Benayer suggested that attitudes could still change because, despite the exaggeration of generative models of AI and language learning, there is a delay between technology and how it extends to daily work.