The founder and CEO of Fintech Klarna de Opo He took X to explain once again why his company left the flagship product of Salesforce about a year ago in favor of his own system of own harvest.
But this time, Sebastian Siemiatkowski emphasized that he does not believe that others do it, or should follow his example. “I don’t think it’s the end of Salesforce; It could be the opposite ” He wrote.
The news that Klarna had developed her own internal AI system based on OpenAI chatgpt That allowed him to reduce his contract for Salesforce CRM, he went viral in September. This occurred after Siemiatkowski talked about it during a day of investors, explaining that the project led to replace 700 full -time contracts employees and savings of approximately $ 40 million annually.
The founder and CEO of Salesforce, Mark Benioff, then expressed skepticism On how, exactly, Klarna is managing her client data and satisfies her compliance needs. “Suddenly, @benioff was asked on stage why Klarna left Salesforce. I was tremendously embarrassed, ”Siemiatkowski wrote.
So, as the news circulates, the The company could be made public next month – That is, Klarna’s confidential financial information must soon be made public – Siemiatkowski is clarifying.
As Fintech in a highly regulated industry, he does not want the public to think that Klarna is carrying all the data of his clients in OpenAi. On the other hand, he said Monday that the project involved taking the data stored in the many SAAS systems that Klarna was using, including Salesforce, and consolidating its own technological battery internally developed.
While Siemiatkowski did not detail exactly where Klarna moved all this data, he named the Swedish company Neo4J and its graphic database as a product that Klarna is using.
“No, we do not replace Saas with a LLM, and store CRM data in a LLM would have its limitations. But we develop an internal technology stack, using NEO4J and other things, to start joining data = knowledge, “he wrote.
“We allowed our internal AI to use this knowledge, and we realized the help of @cursor_ai, we could quickly implement new interfaces and interactions with it,” he explained.
This is the last iteration of an ancient debate when it comes to business software: build it in front of buying it.
Siemiatkowski does not believe that most companies will choose to build their own next -generation -centered software.
But he still thinks that the Saas industry goes to great consolidation. “Will all companies do what Klarna does? I doubt. On the contrary, it is much more likely that we see less Saas consolidate the market, and they will do what we do and offer it to others, ”he wrote.