Internal customer service platforms are moving from platforms such as email ticket systems and chat with channels such as Slack, Microsoft Teams and even Discord. But with Slack, for example, capable of hosting hundreds of channels, everything can become quite difficult to drive.
FlatOutside the United Kingdom, he thinks he has the answer. Its API platform consolidates all these communication channels, which allows companies to optimize their support.
“It means that you can literally talk to your customers wherever they are,” said CEO Simon Rohrbach to TechCrunch through a call.
You can also chat and send an email in the same way as a traditional help table, such as Zendesk or Intercom, but also Power Slack, Microsoft Teams or Discord through a user interface.
“It’s very fast to use. People really love to use it, and have all the traditional support functionality, metric around SLA, response times, etc. ”Said Rohrbach.
“We see that this great change is happening from the support really together, to support to work along with the success and engineering of the client and all the other teams really up close. And we also feed that internal collaboration, ”he added.
The startup has now raised $ 15 million in a round of financing from Serie A directed by Battery Ventures, with a continuous participation of ventures and Connect Ventures indexes.
The financing will be used in part to establish its first United States office in San Francisco.
Plain was founded by Rohrbach and Matt Vagni. The two previously worked in Deliveroo from the first days, with Rohrbach leading the content, research and design team of 40 people from Deliveroo, while Vagni worked in design systems and internal tools.
Plain customers include companies such as Sanity, Laravel, Stytch and Raycast.
In a statement, Neeraj Agrawal, a general partner of Ventures Battery, said: “The B2B support is moving to this new era of collaboration and AI.”
However, Plain is not the only player in the business of adding these customer service channels. In the United States there are also So and Pylon.
Last year, Pylon landed $ 17 million in investment to build a full -service B2B customer service platform, in a round directed by Andreessen Horowitz with the participation of existing general investors Catalyst, and Combinator and other unnamed angels. Now it has more than 250 customers.
Meanwhile, Weena has raised more than $ 7 million and has included the speed of light and first round capital as investors.